The following Terms and Conditions govern your relationship with CashBet Alderney Limited and apply to the exclusion of and replace (for the purposes of your use of CashBet’s products and services) any other terms and conditions that may have been applicable to the website, application or platform from where you may have been directed to the CashBet website or mobile application.
These terms are applicable as of: 8 June 2018.
Please read the terms carefully and ensure you understand them fully. By registering a Player account, you are deemed by us to have understood and accepted these terms, and agree to be bound by them.
1.1. In these terms:
“CashBet“, “we“, and “us” means CashBet Alderney Limited (trading as CashBet), a company registered in Alderney with the registered company number 1882 whose registered office is at the following address:
CashBet Alderney Limited
Alderney GY9 3UL
British Channel Islands
CashBet Alderney Limited is licensed and regulated by the:
All United Kingdom activity is regulated by the UKGC.
“you” and “Player” means each person who visits, uses and/or opens a Player account with CashBet to use the products and services available at the CashBet website and mobile applications. References to “Players” means all and any such visitors, users and Player account holders.
1.2. On occasion, certain provisions of the terms will change and will be updated accordingly. Notification of each such change will be published on our website (http://www.cashbet.com) and changes will be notified to you using the email address we hold for you or by way of a pop-up on the relevant website or mobile application the first time you log on after the change has been made. Each change will become effective, and you will be deemed to have accepted such change upon being notified.
1.3. In the interest of Player and staff protection, and to assist us in resolving issues, you agree that all telephone calls and electronic communications to and with our Customer Service Team may be recorded.
1.4. You are responsible for ensuring that it is legal to use our products and services and to participate in remote gambling from within the jurisdiction in which you are situated. The products and services available from our website and mobile applications do not constitute an offer, solicitation or invitation to gamble to any person located in any jurisdiction in which such activities are prohibited by law.
1.5. Please note that our products and services may not be available to you in certain countries.
2.1. To achieve compliance with the applicable regulations, funds to the value of your Player account balance will be held in one or more designated bank accounts in CashBet’s name and will be held separately from CashBet’s own operating funds. However even though these funds are segregated, this does not necessarily ensure you will get your money back in the event of CashBet’s insolvency. Further information can be found on the AGCC’s website at http://www.gamblingcontrol.org/.
2.2. The reference to ‘funds to the value of your Player account balance’ in clause 2.1 will not include bonus funds and winnings derived since a bonus offer was accepted unless the playthrough requirement has been met. See clause 6 for more information about how bonuses work.
2.3 We are required by our UKGC licence to inform you about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency: http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx.
2.4 We hold customer funds separate from company funds in one or more bank accounts. These funds are not protected in the event of insolvency. This meets the UK Gambling Commission’s requirements for the segregation of customer funds at the level: Basic Segregation.
3.1. To register and use CashBet products and services you must be at least 18 years old or at least the minimum age to gamble if you are situated in a jurisdiction that imposes a minimum legal age for gambling that is greater than 18 years.
3.2. It is a criminal offence for you to participate in gambling if you are under the minimum age at which gambling is permitted. CashBet takes its responsibilities in this regard very seriously and may report under age users of our products and services to the Police.
3.3. Regulations may require us to verify your age, identity, residence, or other information about you. You consent to us conducting identification, age verification, residency, location, or other checks when you apply to open a Player account, if you make any changes to your Player account and/or at such other times as we consider necessary. In order to do so we may supply some or all of the information you submit to us to one or more authorized credit reference agencies or other third party service providers who will check any details we disclose to them against any databases (public or private) they have access to, and record the results of such checks.
3.4. You agree that we may process, use, record, and disclose the personal information you submit to us in connection with the registration and maintenance of a Player account, and that CashBet and the authorised credit reference agency or other third party service provider may also record these checks.
3.6. You may not be allowed to deposit any funds to your Player account, place any wagers, or withdraw funds until a verification process has been completed to our satisfaction. If you fail to complete our age, identity, residency, location, or other verification processes within 72 hours of our request for additional information, we reserve the right to freeze or close your Player account. No gambling will be permitted until age verification has been completed. After age verification is completed and if you are found to be underage, all deposits will be returned and no winnings will be paid.
4.1. To access CashBet gambling products and services, you must first open an account with us (“account”, “Player account”).
4.2. We reserve the right to refuse to open an account for any reason at our complete discretion. We will notify you if we decide not to permit the opening of an account for you as soon as reasonably possible following your application for an account.
5.1. You must provide a valid email address, under your control, which will be used as your username. We may require that you also specify a nickname (which will be used as a display name) and your own choice of password when you open a Player account. It is your responsibility to safeguard the security of your account information and credentials and to ensure you do not reveal your password to anyone else. You will not be allowed to withdraw funds until you have provided CashBet with a valid email address under your control.
5.2. You are responsible for any bets or wagers made on your account where your username and password were entered correctly. We are not responsible for the unauthorised use of accounts or any losses that may result from unauthorised use. Bets or wagers placed by third parties aware of these details will be considered valid.
5.3. If you forget your username and/or password, you can retrieve this information using the appropriate tools provided on our website and mobile applications. Alternatively, you may contact our Customer Service Team via email at the appropriate support email address listed here: https://www.cashbet.com/contact-us. If you lose or suspect that someone else has learned your username and/or password, you must contact our Customer Service Team immediately.
5.4. It is your responsibility to inform us of any changes to your personal or banking details that may affect the use or operation of your account (e.g., change of address, payment details, etc.). If any of these details change, please notify us using the facilities provided on our website or mobile applications. Per these Terms and Conditions, you may be required to submit proof of these new details.
5.5. We reserve the right to use the first names plus last initial, and or the nicknames of Players in such publicity as we may reasonably require subject to applicable data protection requirements.
5.6 You consent to allow us to electronically lookup, process, and store certain personal information about you for the purpose of verifying your age, your name and identification, your residence address, your current location, and for the prevention of fraud. These data will not be used for any other purpose within our systems. CashBet is legally obligated to store your name, age, identification, and residence information for five years after closing your CashBet account. Your location data may be stored for up to 90 days. All data about you will be stored securely. Your name, age, identification, and residence information may be viewed by you within your personal profile. It is your responsibility to ensure that you provide us with correct data. You may update these data using our apps and websites or you may request that we update incorrect data by sending an email to one of the support links on this page: https://www.cashbet.com/contact-us.
6.1. Bonuses are from time made available to Players. Different bonus offers may have different conditions attached to them. The terms and conditions of the specific bonus being offered will be made available to the player within the UI, or will be related by the Customer Support team, upon request. Games that are ineligible for bonus play and wagering are listed in Section 21.
6.2. If you accept a bonus offer, the amount of the bonus is added to the amount available to wager on your Player account. Because of this, the amount available to the Player to wager may at times be different than the amount available for withdrawal.
6.3. Each bonus has a playthrough requirement, which will be fulfilled if you wager a certain amount over a certain period of time according to the terms of the particular bonus. Bonus funds (and in some cases winnings derived since the bonus offer was accepted, per clause 6.4) are only available to be withdrawn once the playthrough requirement has been met by the Player. Your playthrough requirement will be eliminated after either your wagerable balance becomes zero as a result of wagering, or after you withdraw funds prior to fulfilling your playthrough requirement.
6.4. Bonus amounts are not available for withdraw until the playthrough requirement has been met. Some bonuses may require you to forfeit both the bonus amount and any winnings accrued since you accepted the bonus offer if you do not meet the playthrough requirement. This is true even for any portion of winnings that may be attributable to bets or wagers placed using money you deposited into your Player account and not obtained as part of a bonus. For bonuses where both the bonus amount and any winnings may be subject to forfeit for not meeting the playthrough requirements, you will be asked to explicitly agree to terms and conditions as part of accepting the bonus offer.
6.5. Bonus funds, and if applicable, any winnings derived since the acceptance of the bonus offer will be revoked in the event that the playthrough requirement has not been met within the specified time limit.
6.6. So called ‘no-deposit’ or free play bonuses, first deposit bonuses, and other bonuses will only be awarded once per player and once per household. In addition, some bonuses are offered to players based on the first time that they take some required action, such as registering or adding payment details. Any attempt, successful or not, by a player to create additional accounts for the same person, whether intentional or not, is a violation of these Terms and Conditions. Any bonus amounts awarded to a player violating these Terms and Conditions in this way and if applicable, any winnings derived since the acceptance of the bonus offer by that player will be revoked.
6.7. If the terms of any bonus offer are breached or there is evidence that a player or group of players have placed a series of bets that use bonus, free bets, or other promotional offers in an attempt to effectuate winnings or circumvent normal play, CashBet reserves the rights to reclaim the bonus element of such offers. Based on our absolute discretion, CashBet also reserves the right to either settle bets at the correct odds, void the free bets, or void any bet funded by the deposit bonus.
7.1. Players are only allowed to bet or wager up to the amount of funds deposited in their account. We do not offer Players credit.
7.2. You may only deposit funds into your Player account using a debit or credit card (Visa, MasterCard) or using such other means as are specified on the deposit page from time to time. We reserve the right to pass on to you any fee that CashBet may be charged in order to process deposits paid into your account or withdrawals made from your account. Where you deposit funds by credit card such funds will only be made available for use in gambling after the payment has been approved by the card issuer.
7.3. You represent and warrant that the debit card, credit card, or other form of registered payment method you use for your account is registered in your name and is being used with all appropriate consents. You agree that we are entitled to assume that the payment method you use is legitimate and we accept no liability to any third party in respect of the payment method you use.
7.4. Although multiple payment methods may be stored in your player account, the maximum number of payment methods that may be active on any individual account at any given time is one. If you wish to change the active payment method at any time, your account balance must be less than the threshold amount. For players in the UK, the threshold amount is £10. If necessary, you can zero your account by withdrawing all the funds standing to the credit of your account, subject to these terms.
7.5. To change your payment method, please use the facilities provided on our website or mobile applications, or contact our Customer Service Team for further assistance.
7.6. In addition to any other verification processes we may undertake, we reserve the right to require you to provide further proof of your age, identity, residence, and or compliance with these Terms and Conditions in order to assess risk, assist with age and identity verification processes, and/or to comply with anti-money laundering procedures before you are allowed to make your first deposit, at any time that you choose to alter your active payment method and/or as a condition of processing a withdrawal. For example, we may request a copy of your passport, birth certificate, driving licence, utility bill, and/or a copy of these Terms and Conditions, signed by you. You must treat any request we make seriously and fulfill it with a sense of urgency. These documents must be emailed to us using the appropriate support email address, which may change from time to time, listed here: https://www.cashbet.com/contact-us. The documents may also be transmitted from directly within the app or website, if that function is available.
7.7. If, having registered a payment method with us you become a resident of another jurisdiction or you alter the address associated with your payment method to another jurisdiction, we may be unable to process your withdrawals. If this happens please contact our Customer Service Team for further assistance.
7.8. If any sum is incorrectly credited to your account, you are obliged to notify us immediately. We are entitled to reverse any such credits and/or recover any such sums from you (with interest charged at 8% per annum) if they are withdrawn. If you use the sums improperly credited to your account to place bets or wagers, CashBet may void all such bets or wagers and reverse any winnings.
7.9. We reserve the right to pass on to you any fee that CashBet may be charged in order to process withdrawals from your account.
7.10. CashBet retains the right to impose and/or change at any time the minimum deposit levels and to impose daily, weekly or monthly limits on the amounts that may be deposited. Details of such limits will be displayed on the relevant pages.
7.11. The funds in your account do not entitle you to interest.
7.12. At our discretion, requests for withdrawals may be held for approval for a short while before being processed.
7.13. CashBet requires you to withdraw funds to the same payment method used to make a deposit. Occasionally it is not possible to process withdrawals to certain credit or debit cards. If this is the case you will be notified by our Customer Service Team and we may issue a cheque to cover your withdrawal. You may also request a cheque withdrawal, but CashBet may require further verification from you per 7.6 before approving such a withdrawal. All cheque withdrawals are subject to a fee which will be deducted from the amount paid to you. Please note that it can take up to 10 business days to process a cheque withdrawal.
8.1. To submit a bet or wager using your Player account you must follow the instructions on the relevant page.
8.2. All bets or wagers placed using your account must be for your benefit and must not be placed on behalf of or for the benefit of anyone else. By submitting a bet or wager you represent this to be the case.
8.3. You acknowledge and agree that the selection you make in respect of any bet or wager placed using your Player account meets your requirements. Once you submit your bet or wager, it is deemed to have been accepted by you. If you have any doubts about any bets or wagers you have placed and which have been accepted, you should review your account history.
8.4. Having placed a bet or a wager you may only change or cancel it with our permission.
8.5. We reserve the right to impose and vary minimum and maximum limits on the amounts that you may bet or wager as well as the applicable multiples/odds at our discretion from time to time. The minimum and maximum amounts and the multiples/odds at which you may bet or wager are displayed on screen.
8.6. We may occasionally decline the whole or any part of a bet or wager you wish to place and we may occasionally have to void bets or wagers that have been placed in accordance with these terms. In these circumstances any sum deducted from your account with respect to the bet or wager in question will be credited to your account unless the reason we declined or voided the bet or wager had to do with suspected fraudulent activity in which case you will forfeit that sum.
8.7. Our systems, website and mobile applications may occasionally be subject to technical issues and malfunctions. If we encounter any technical issues or any malfunctions affect our systems or website or mobile applications we are entitled to suspend the placing of bets and wagers on and the use of our website and mobile applications and we reserve the right to void any bets or wagers placed during or paid out on events that took place during or as a result of the technical issues or malfunctions.
8.8. You must notify us immediately by contacting our Customer Service Team if you encounter any technical issues or malfunctions.
8.9. Unresolved bets and wagers placed but remaining undecided in incomplete games will become void after 90 days and will be forfeited to a designated charity.
8.10. The minimum theoretical return to player (RTP) for each game type is provided in the table below. Furthermore:
8.10.1. Due to the random nature of slot games, some games will win and other will lose; outcomes are random and the theoretical RTP is a statistical average.
|Game Type||Min Theoretical RTP|
9.1. We provide you with the ability to set the following responsible gambling limits:
9.2. Responsible gambling limits can be set by you within the “Responsible Gambling” section when you are logged in to your Player account, or by us if you contact the Customer Service Team via email using the appropriate support email aliases listed here: https://www.cashbet.com/contact-us. You may also use this mechanism to request to be excluded permanently.
9.3. You should note that a request to:
9.3.1. Restrict any financial limit applicable to your account (e.g., decrease a weekly deposit limit from £100 to £50) takes effect immediately, provided the limitation request was set by you in our player account app;
9.3.2. Relax any financial limit applicable to your account (e.g., increase a weekly deposit limit from £50 to £100) takes effect after 24 hours. Such an increase in the financial limitations also necessitates an additional confirmation from the Player. CashBet requires a Player to confirm such a request 24 hours or more after the financial limit relaxation request was first made.
9.4. If an exclusion period is set by you or by one of CashBet’s employees over your account:
9.4.1. As soon as the exclusion period is set, no new bets or wagers can be placed using your account and no new deposits can be made to your account, until the exclusion period expires. After the expiry of a period of self-exclusion set by you, you must make a positive request on site or by telephone (44 20 3287 7667) to begin gambling again and will then have to wait a minimum of 24 hours before you may gamble again.
9.4.2. If you opt for a 6-month or 5-year self-exclusion, your account will be closed and all funds standing to the credit of your account will be returned to you subject to the other terms, provided the funds have cleared and provided that there are no other reasons not to permit withdrawal (e.g., if your account is under investigation).
9.4.3. Where you are excluded from your account by us the funds standing to the credit of your account may be withdrawn by you, subject to the other Terms and Conditions, provided the funds have cleared and the reason for the exclusion does not prohibit the withdrawal of funds (e.g. if your account is under investigation).
9.4.4. The exclusion will take effect immediately if set by you within our Player account app, provided you log out after setting the exclusion. It will be set as soon as is reasonably possible if the exclusion request is made by properly contacting the appropriate Customer Service Team per section 9.2, generally within 48 hours of the request being received.
9.5. We implement industry standard checks and safeguards to avoid sending marketing materials related to gambling to account holders whose accounts have self- or CashBet-imposed exclusions on gambling activity. However, we cannot be held liable to you or any third party if you are able to continue to gamble on our website or mobile applications having taken deliberate steps to circumvent our systems or conceal your identity, if you fail to set the exclusion according to section 9.2 of these Terms and Conditions, or if any marketing materials inadvertently reach you, or if you continue to gamble on any other party’s website or premises.
9.6. Of the utmost importance is that during any self-exclusion period (whether the exclusion period was set with us, or another operator), we urge you to seek urgent, professional help. See our “Responsible Gambling Policy” or visit www.gambleaware.co.uk for further information regarding responsible gambling.
9.7. Please note that software is available to prevent an individual computer or mobile device from accessing gambling internet sites. One such provider is www.netnanny.com.
10.1. You are only allowed to register one Player account, which can be used to access all our products and services. Should we find or suspect that you have opened more than one account, we reserve the right to close all such accounts, to void any bets or wagers that you have placed on each of your accounts, and to revoke any bonus amounts granted and any winnings derived from wagers made with those bonus amounts.
10.2. On closing any multiple account we will transfer the credit balance to the payment method registered with the account in question. Should we not exercise our right to close all multiple accounts, we will leave the credit balance standing in the one account we allow you to retain.
11.1. We reserve the right to suspend activity on, freeze funds in and/or close your Player Account (with or without notice to you) if:
11.1.1. We suspect you to be under 18 or the legal age permitted to gamble in the jurisdiction in which you reside; or
11.1.2. We suspect that your Player account may have been or may be being used for fraudulent purposes, for the purposes of money laundering, for other unlawful purposes, or in a way that may jeopardize the integrity of the products and services we offer from our website or mobile applications; or
11.1.3. We suspect you have opened one or more multiple accounts; or
11.1.4. We suspect your account is being operated from a jurisdiction where the use of our products and services is illegal; or
11.1.5. We suspect cheating or unethical behaviour on your account; or
11.1.6. Your account has been dormant for a continuous period of 24 months or more; or
11.1.7. You fail to provide any documentation we may from time to time request to verify your age or identify; or
11.1.8. We consider it appropriate to do so at our reasonable discretion.
11.2. If we suspend activity on your Player account you will be unable to place bets or wagers and will be unable to make withdrawals. Your Player account shall remain suspended and the funds in it shall continue to be frozen during our investigations, and may not be unfrozen until we are satisfied (acting reasonably) that the account may be restored.
11.3. If you have any open bets or wagers at the time we suspend or close your Player account we will cancel the bet or wager, and, subject to any other terms dealing with the return of account balances, we shall refund to you any sums that you had wagered on such open bets or wagers. You will forfeit entitlement to any winnings from them irrespective of the outcome of the bet or wager.
11.4. You have the right close your Player account at any time. A request to close should be made in writing, either via email, fax, or letter (see our “Contact Us” page for details).
11.5. You will remain liable for all activity on or affecting your Player account until such time as it is closed and after closure in the event that we suspect you to have been guilty of fraudulent or unethical behaviour.
11.6. The following are “Restricted Territories”. CashBet does not allow wagering to be done by players who reside in the following countries:
Players on the CashBet platform are required to go through FATF-compliant KYC diligence. This involves a verification of the players’ addresses. Players residing in the above-mentioned countries will not pass KYC on the CashBet platform and therefore are not allowed to gamble on the platform.
12.1. On closure of a Player account we will at our discretion, acting reasonably, either:
12.1.1. Refund to you the credit balance of your Player account; or
12.1.2. If the Player account is closed following 24 months or more of inactivity, donate the credit balance of your Player account to a designated charity; or
12.1.3. If we have proof you have engaged in fraudulent or unethical behaviour, apply the credit balance of your Player account to recompense the victims of the fraudulent or unethical behaviour; or
12.1.4. If we determine that a Player account had been opened or used by a minor and that minor has had access to gambling services, we will deal with your account balance in accordance with applicable legislation. This will involve us undertaking an analysis of the relevant transaction history and cancelling all open bets and unfulfilled transactions. In accordance with applicable legislation we shall return any money paid (whether by way of fee, stake or otherwise) in respect of the use of our website or mobile application by the minor or we shall return all deposits made after offsetting previous withdrawal in this analysis. We shall transfer any remaining credit balance to a charity of our choosing. At no stage after the determination is made will any payment of any prize or winnings be made to the relevant Player account.
12.2. Account balances on Player account closure will be sent to you via a payment method of our choosing in all cases less any deductions that we may lawfully make to cover the costs of any proven fraudulent or unethical activity on your Player account (e.g., to recompense any victims or to cover a chargeback) or processing costs associated with effecting transfer of the closing balance and provided always that if your Player account is under investigation when closure takes place we may be unable to effect withdrawal requests until the outcome of the investigation is settled.
13.1. If your Player account becomes dormant through lack of use, we will endeavour to contact you by email unless you have opted out of receiving such communications. We also periodically contact Player account holders who hold an account balance to advise them of the funds in their Player account.
13.2. After a period of no less than 24 months of Player account inactivity, we reserve the right to close dormant account, remove any funds, and donate them to a designated charity.
14.1. Where we make available a chat room or other platform from where Players may interact with each other. Chat facilities are open forums meaning that what you post can be seen by others. You must comply with the rules applicable to that chat room from time to time.
14.2. In any event the following rules apply to your engagement:
14.2.1. You must only use the English language to communicate with other Players;
14.2.2. You shall not use any expletives or make any statements that are sexually explicit or which convey attitudes that might reasonably be viewed as being racist, bigoted, intolerant or offensive;
14.2.3. You shall not engage in any behaviour that might reasonably be considered to be threatening, inappropriate, abusive or offensive;
14.2.4. You shall not impersonate or be abusive, defamatory or insulting of others and you must not harass other Players even in the context of the speed of their responses;
14.2.5. You must not advertise, market or otherwise promote any business nor should you discuss anything that is illegal.
14.2.6. You must not discuss betting or wagering strategies or discuss anything that may give away an advantage or be capable of amounting to collusion;
14.2.7. You are responsible for the content of what you post which you must be authorised to post and which must not be untrue or malicious or infringe the intellectual property of others;
14.2.8. You must not post or give away any personal details about yourself or others;
14.2.9. If you encounter any conduct of others that infringes the chat room rules you should notify the Customer Service Team.
14.2.10. We reserve the right to remove or suspend chat privileges from Players at our discretion.
15.1. Any form of fraudulent or unethical activity, as determined at our sole discretion, is strictly prohibited. Fraudulent activity includes, but is not limited to, doing or attempting to do any of the following:
15.1.1. Placing bets or wagers if you were a minor at the relevant time;
15.1.2. The use of stolen credit or debit cards to deposit funds to your Player account;
15.1.4. Any form of fraudulent activity or cheating;
15.1.5. Taking unfair advantage of others including by the use of external player assistance (EPA) programs;
15.1.7. Money laundering;
15.1.8. False impersonation or submitting false registration data or other requested information.
15.2. If any Player is found to be participating in any form of fraudulent or unethical activity, in addition to our right to close or freeze any funds in his or her Player account we reserve the right to commence legal proceedings in respect of the behaviour.
15.3. We reserve the right to decline, all or any part of a bet or wager, and void any accepted bet or wager, if we have reason to believe you have engaged in any form of fraudulent or unethical activity.
15.4. If we void any bet or wager and find proof that you have engaged in any fraudulent or unethical activity, you will forfeit all entitlements to that bet or wager and your actions will be considered a breach of these terms, and entitle us to terminate our relationship with you immediately and you shall be liable for all costs, charges, claims, liabilities and/or losses sustained or incurred by us, that are a direct or indirect result of your fraudulent or unethical behaviour or any breach of these Terms and Conditions.
15.5. You are required to provide us with true and accurate information in relation to the opening and management of your Player account and you must do so in a timely fashion. You may only bet or wager and we are entitled to assume that you are betting or wagering with an account in your name, and not with an account in the name of a third party. Any breach of this provision will enable us to close your Player account.
All intellectual property rights in the name CashBet and to the website and mobile applications from where our products and services are available and all materials, information and content contained therein from time to time shall remain the property of CashBet and its licensors.
17.1. We work to ensure that all of our Players are fully satisfied with the products and services that we offer. However, we recognise that there may be those rare occasions where we have not been able to meet your expectations. Where this is the case, we would like to hear from your as soon as possible. If you have any such complaints, we encourage you to contact our Customer Support Manager via email by using one of the Support links on this page: http://www.cashbet.com/contact-us.
CashBet strives to acknowledge and handle all complaints in a timely manner. For cases that can be dealt with quickly, we will email you with the resolution results or with our plans to resolve your issue. When an issue requires more time, we will send an acknowledgement email to you that details our plan for settling your issue. Sometimes, we may require your help with particular records related to the complaint. Our goal is to resolve any complaint within seven working days. CashBet will keep you updated and informed of our progress via email.
17.3. Any Player located outside the United Kingdom may lodge a formal complaint to the Alderney Gambling Control Commission (AGCC). Information on how to file such a complaint and information regarding the AGCC’s procedure for dealing with complaints can be found on the AGCC’s website at http://www.gamblingcontrol.org/player-complaints/.
17.4. CashBet may from time to time decide to grant an indulgence to a Player or to waive a term or condition in the interests of fair play to that Player; by doing so it does not set any precedent for the future.
17.5. If you have exhausted our internal procedures and are still dissatisfied with our decision regarding your complaint relating to a betting, gaming, or account transaction, then you have the right to file a dispute. We have appointed eCommerce and Online Gaming Regulation and Assurance (eCogra) as the Alternate Dispute Resolution (ADR) entity for players located within the United Kingdom. You have free right to access the ADR function. eCogra may be contacted in this respect via http://www.ecogra.org/ata/policies_procedures.php.
17.6. You accept that eCogra will not arbitrate on matters already, or that during the arbitration become, subject to court action, or on matters which in the eCogra’s opinion are more properly referred to the regulator as breaches of regulation.
17.7. eCogra will only arbitrate on a dispute in which you:
17.7.1. Have previously raised with us, and documented in writing the substance of the dispute;
17.7.2. Promptly make available to eCogra, on request, all records on the subject of the dispute and the relevant activity and all relevant correspondence;
17.7.3. Consent to the sharing by us of your personal data with eCogra.com for this purpose; and
17.7.4. Agree to be bound by the ruling of eCogra.com.
17.8. You accept and agree that eCogra will incur no liability of any sort arising out of or in connection with its role as ADR.
CashBet shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure results from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.
19.1. We are only obliged to payout winnings that have been genuinely won on bets or wagers placed strictly in accordance with these terms. In the event of a system error, technical issue or malfunction, where our games and/or products and services fail to function as intended or designed, all pays and plays are rendered void.
19.2. You accept that our products and services, and the corresponding websites and mobile applications upon which these products and services are available, are provided to you “as is” complete with any faults or failings, and any representation, warranty, condition, or guarantee whatsoever, express or implied (including, without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, fitness for a particular purpose, or non-infringement), is excluded to the fullest extent permitted by law.
19.3. You must not introduce any malicious or harmful software or material to our website or mobile applications. Malicious or harmful software or material includes viruses, trojans, worms, logic bombs.
19.4. You must not hack or attempt to gain unauthorised access to the servers on which our website and mobile applications are stored.
19.5. Under no circumstances (including, without limitation, negligence) are we liable for any injury, loss, claim, loss of data, income, profit or opportunity, loss or damage of property, general damages, or any direct, indirect, special, incidental, consequential, exemplary, or punitive damages of any kind whatsoever arising out of, or in connection with, any Player’s access to, or use of, or inability to use, our products and services and the corresponding websites or mobile applications, or any material or other information on our websites (whether based in contract, tort, and whether negligent or otherwise), even if we have been advised of the possibility of such damages or loss, or that such loss was foreseeable.
19.6. You specifically acknowledge, agree, and accept that we are not liable to you for:
19.6.1. The defamatory, offensive, or illegal conduct of any other Player.
19.6.2. Any loss whatsoever arising from the use, abuse, or misuse of your Player account, or any of our products and services and the corresponding websites and mobile applications.
19.6.3. Any loss incurred in transmitting information to our websites by the internet or email.
19.6.4. Any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data, communication line failures, distributed denial of service attacks, viruses, or any adverse technological consequence of your choosing to use our products and services.
19.6.5. The accuracy, completeness, or currency of any information services provided, including, without limitation, prices, times, results, or general statistics.
19.6.6. Any failure on our part to observe any self-exclusion policies that we may have in place.
19.6.7. Any failure on our part to interact with you where we may have concerns about your activities.
19.7. CashBet’s liability to you in connection with a claim arising out of a bet or wager placed using your Player account shall not exceed the amount you bet or wagered or, to the extent that the bet or wager was successful, the winnings paid or due in respect of that bet or wager; and
19.8. CashBet’s maximum aggregate liability under these terms in respect of any and all claims not associated with a bet or wager shall not exceed £1,000 in total.
19.9. The limitations in clauses 19.7 and 19.8 shall apply to claims brought under these terms whether the claim arises in contract, tort (including negligence), breach of statutory duty, or otherwise.
19.10. Nothing in these Terms and Conditions shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
20.1. CashBet may at any time assign or transfer with any or all of its rights and obligations under these terms.
20.2. Your rights, duties and obligations under these terms are personal to you and you may not assign or transfer any of them to a third party without our prior written consent.
20.3. These terms constitute the entire agreement between you and CashBet and supersede and extinguish all previous Terms and Conditions, agreements and understandings between them, whether written or oral, relating to its subject matter.
20.4. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.
20.5. If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this term shall not affect the validity and enforceability of the rest of these Terms and Conditions.
20.6. No one other than you or CashBet, their successors and permitted assignees, shall have any right to enforce any of Terms and Conditions.
21.1. The following games are ineligible for bonus play and wagering: 300 Shields, Adventure Palace, Agent Jane Blonde, American Roulette, Premier Roulette Gold, Andre the Giant, Avalon, Bangkok Nights, BigFoot, Bobby 7s, Break da Bank Again, Burning Desire, Bush Telegraph, Butterflies, California Gold, Call of the Colosseum, Cashapillar, Cashville, Centre Court, Cherry Blossoms, Classic 243, Crocodopolis, Doctor Love, Dr Love On Vacation, Dragons Myth, Dynasty, Elementals, Emperors Garden, Enchanted Mermaid, Epic City, European Roulette Gold, Fairies Forest, Fat Lady Sings, Fire Hawk, Fish Party, Fortunes of Asgard, Foxin Wins, French Roulette, Frozen Diamonds, Game Of Thrones 15 Lines, Game Of Thrones 243 Ways, Gamevy Roulette, Genie Wild, Gnome Wood, Gold Ahoy, Gold Strike, Golden Princess, Good to Go, Great Griffin, Gung Pow, Harveys, Hellboy, Ho Ho Ho, Hot Roller, Irish Eyes, Joker Jester, Karaoke Party, Kathmandu, King Tiger, Kings of Cash, La Cucaracha, La Rouge, Ladies Nite, Leagues of Fortune, Legend of Olympus, Loaded, Love Bugs, Lucky Firecracker, Lucky Zodiac, Mad Mad Monkey, Medusa, Merlin’s Millions, MM Isis, Moby Dick, | Multi Wheel Roulette Gold, Munchkins, Oil Mania, Penguin Splash, Premier Roulette, Premier Roulette Diamond Edition, Pure Platinum, Ramesses Riches, Rhyming Reels Georgie Porgie, Rhyming Reels Old King Cole, River of Riches, Santa Paws, Sassy Bingo, Scary Friends, Secret Admirer, Shaaark Superbet Silver Fang, Snake Charmer, Soccer Safari, Spring Break, Sterling Silver 3D, Sunshine Reef, Supe It Up, Sure Win, Tally Ho, Teddy Bear Picnic, The Bermuda Mysteries, The Rat Pack, Thunderstruck, Tootin Car Man, Unicorn Legend, Untamed – Bengal Tiger, Untamed – Giant Panda, Untamed – Wolf Pack, Untamed Crowned Eagle, Venetian Rose, Voila, and Volcano Eruption.
22.1. These Terms and Conditions are governed by and shall be interpreted in accordance with the laws of Alderney.
22.2. Unless otherwise required under the Alderney eGambling Regulations, any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts of Alderney.